By understanding trauma as a normal response to an abnormal experience and learning effective ways to support survivors in recovering from their trauma, we can further improve and enhance the services we provide and the care we offer. The manual also outlines 16 best practices to incorporate into your organization, and also offers detailed protocols on providing trauma-informed services such as answering hotline calls, doing intakes and exit interviews, facilitating support groups, safety planning (including emotional safety planning) and providing parenting support to survivors. Finally, we include information on vicarious trauma and how to make sure that advocates are focusing on the important issue on self-care. The appendices in this manual include an extremely helpful trauma-informed checklist developed by the National Center on Domestic Violence, Trauma, and Mental Health, resources, a comparison between the trauma-informed care model and the empowerment model used by most domestic violence programs, suggested best practices for child survivors of domestic violence, and a case study to help individuals and programs identify ways to become more trauma informed.
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